Maintaining your new carpets

To retain your carpet's appearance and prolong its life, we suggest you follow these basic suggestions:
1. Vacuum thoroughly on a daily basis to remove dirt and grit.
2. Take prompt action to clean any area affected by spillage before it dries in.
3. Seek professional cleaning advice in the event of heavy soiling.

Without doubt, the most important aspect of carpet care is vacuuming. This should start from the moment the carpet is fitted. We recommend daily vacuuming with an upright cleaner, incorporating a beater bar/brush head. Daily vacuuming is also essential to remove any dirt and grit, to prevent it from collecting at the base of the tufts where it could act as an abrasive and contribute to premature wear. Do not rush when vacuuming. Concentrate on the areas that are subject to most wear, such as in front of chairs, in corridors and on stairs. Make sure that your carpet gets a thorough clean. If you have a loop pile carpet it should only be cleaned with a suction head. Beater bars may catch the fibres and give your carpet a hairy appearance.

Wear Prevention

There are a number of precautions you can take to reduce wear and tear to your new carpet
1. If you can, change the position of your furniture to equalise the wear on the carpet.
2. Shifting your stair carpets can compensate for heavy wear.
3. Where your carpet is fitted up to external doors use a rug or mat to catch dirt and grit.
4. Outdoor shoes should be worn with care to avoid the soles pulling at the pile.

You may notice the following characteristics in your new carpet:
Sprouting Tufts
To give our carpets their smooth level, surface, we put them through a shearing process. This action can be likened to that of mowing a lawn. Each roll is made up of millions of tufts and there is a likelihood that some of them may have been missed during shearing. After a time, these work their way to the surface and appear as sprouting yarn. Pets with claws may also snag or pull the tufts causing the same effect. NEVER pull a tuft, simply cut it off level with a sharp pair of scissors.
All newly fitted carpets will tend to shed, or fluff, which is perfectly normal and will diminish naturally in a few weeks. The only efficient way to remove this is by vacuuming. If this is not done, the fluff remains on your carpet and will be trodden back into the pile resulting in a flat, matted and dull look.
Visible Bands
When carpets are stored in warehouse racks they are subject to considerable pressure. As a result, crush lines may be visible when the carpet is first unrolled. This is quite normal and the lines will disappear within a few weeks of normal use, particularly if you vacuum regularly.
Shading and Pile Pressure
Through use and in time, all carpets will flatten to a certain degree. A light or plain carpet is likely to show greater shading than a darker, heavily patterned carpet.
Shading is caused because the tufts will gradually assume a greater slant in the areas of most use and this will expose their sides to the light. The sides of the tufts are now reflecting more light than the tips and will appear lighter in colour. It is simply a natural characteristic of all cut pile fabrics.
Daily vacuuming may help to restore a more uniform colour. It is important to vacuum against the natural lay of the pile. This will lift the tufts upright again. The use of castor cups under heavy furniture will spread the weight over a larger area and minimise dents in the carpets surface.
As with other natural textiles, carpets cannot be dyed absolutely fast to light. Normal wear and soiling will also give the appearance of fading and both effects are obviously beyond the control of the manufacturer.
Berber Lines
Natural yarns are randomly blended, un-dyed wool is mixed with dyed wool, to give berber carpets their flecked look. There may be a lined effect not seen in a sample. This is a natural characteristic of berbers and not a manufacturing fault.

Dealing with Stains

For most spills, use a clean white absorbent cloth or kitchen towel to soak up as much of the liquid as possible. Prompt action may prevent the spill from penetrating the pile of the carpet. Never rub the stain or you could damage the texture of the yarn. Always work from the outside and blot towards the centre, this will help to limit the affected area.
If you have any doubts, or where damage is severe, it is best to seek professional advice from a carpet cleaning company.

The following three methods are recommended for dealing with stains. You should always blot excess liquid and allow to dry between steps.
Method A
Blot with clean, white absorbent material. When the excess liquid is removed, use a solution made from one teaspoon of detergent for washing woollens to half a pint of warm water. Sponge gently and then rinse in clean, warm water. Blot thoroughly and gently brush the pile to its natural direction.
Method B
Sponge the stain with a household dry-cleaning fluid following the maker's instructions. Do NOT soak. Open windows and the air the room thoroughly.
Method C
Sponge gently with a solution of one part white vinegar to three parts of clean warm water. Leave for 15 minutes, then sponge with clean warm water. Blot thoroughly and gently brush the pile to its natural direction.


Ball Point Pen

Sponge with methylated Spirits, followed by Method A

Beers, Wines and Spirits, Bleach, Animal and Baby Accidents, Tomato, Urine, Vomit, Mustard, Egg, Chocolate
Scrape off the excess then follow Method A

Blood, Butter, Cream, Cooking Oil, Floor Wax, Cosmetics and Lipstick, Furniture and Shoe Polish, Grease and Oil, Rust, Metal Polish
Method B, followed by Method A

Chewing Gum:

Apply a freezing agent and break away gum when hard, followed by Method B

Gravy and Sauces, Milk, Ink, Paint (Emulsion), Cola and Juices, Tea and Coffee
Blot excess, apply Method C, followed by Method A

Nail Polish

Dab with nail polish remover, followed by Method B

Paint (Oil Based)
Dab with white spirit or turpentine, followed by Method B

Salad Dressing
Method A, followed by Method B

Vacuum thoroughly, followed by method A

Method B. If necessary follow by dabbing with eucalyptus oil

Scrape off excess, iron at a low temperature over brown paper, finally apply Method B